Returns Policy

Returns

Returns are free on FG4 London. You may return an item within 14 days after receiving it. You will be refunded the full value of your purchase minus the shipping costs. Customs duties, clearance and handling fees are non refundable as they are paid to third parties. Please refer to our Returns policy for details.

Store Credit

We do not provide any cash refunds, if you wish to return an item, the price paid for your items will be returned to you via FG4 London store credit or as a credit card refund (if you paid for your items using a credit card). You can then use this credit to purchase a new size, colour or a totally different item altogether. This store credit is valid for one year from the date of return.

Store credit can not be exchanged for cash or transferred to any person's bank account. This is for the sole purpose of use on www.fg4london.com

Insurance and Delivery

All orders made on FG4 London are insured from the time of dispatch until they are delivered to your specified delivery address. We require a signature for all orders delivered at which point the goods are no longer the responsibility of FG4 London and that responsibility passes on to you.

Please note that FG4 London aims to deliver all orders within 1-5 working days and on the same day within Riyadh (this may take a bit longer during sale periods) unless otherwise stated on the Site. Estimated delivery times are to be used as a guide only. We are not responsible for any delays caused by the local customs clearance processes.