FAQs

PRODUCTS

All prices shown on our website are inclusive of VAT. However, they do not include Delivery fees, it’s details are listed separately.

Items that are not in stock on the online store are not normally shown as available for purchase.

REGISTRATION

To register, go to the My account link at the bottom of the page. It's simple - all you need to do to create your new www.fg4london.com account is fill in some personal details.

Once you've registered, you'll be able to enjoy the following advantages:

- You won't have to keep entering your shipping details every time you buy something.

- You'll be kept up to date on our exclusive promotions, discounts, and much more, if you select so.

Login on www.fg4london.com and go to 'My Account' at the bottom of the page, and you can access the platform where you can amend any details you need to. If you want to stop receiving our email communications, just go to 'My Account', select 'Edit my details' and uncheck the 'I want to receive the latest from FG4 London by email' box at the bottom of the page.

If you've forgotten your password, just click 'Login' at bottom of the page, and then click 'Forgot my password'. Enter your email address and we'll send you an email to reset your password.

SHOP

- To shop with us, visit www.fg4london.comand browse through our different categories. When you find an item you like, select the size, colour, and quantity you want then click the 'Add to cart’ button.

- You can see that the item has been added successfully to your ‘Shopping Bag’ when it drops down from the upper right hand corner of the site. You can now continue shopping or click on ‘Checkout’ in the dropdown Shopping Bag.

- After reviewing your items on the ‘Shopping Bag’ page and adding active promotional vouchers you may have, click ‘Proceed to Checkout’.

- Once you reach the checkout page you can either sign into your account if you have it already or checkout as a guest. In all cases you will be asked to enter your name, address, and telephone number, also you have the option to save your information for next time.

- At checkout, you will also be able to pay for customs duties and taxes if applicable.

- After you have completed all the sections simply click ‘Pay Now’. An email confirming your order with FG4 London will be sent to you.

- Before you start shopping, we recommend you read our Terms and Conditions.

If you're not sure what size you are, each item has a size guide for different product categories which can help you decide. It's that easy!

Email our Customer Service department at support@fg4london.com or call us on 800 3041 333 to check what the issue was as soon as possible.

If you think your suspect your card has been used in a fraudulent way, you should let us know as soon as possible by emailing our Customer Service department at  or call us at 800 3041 333.support@fg4london.com

Yes you can and returns are free, for returnable items only during the return period. If you have a FG London account you can sign in and make a return directly from there or you can contact us at  support@fg4london.com or call us at 800 3041 333 and we will assist you with the process. 

Once FG4 London has received your return and it complies with our Returns Policy, we will refund you the money back as per your payment method, if you have paid using COD you have to fill out the COD refund form. The money will be refunded back to your bank account, this may take up to 14 days to appear on your statement depending on your bank or payment provider.

You will be refunded the full value of your purchase minus the shipping costs as well, clearance and handling fees which are non-refundable since they are paid to third parties.

- No changes, returns or withdrawal of panties, thongs and culottes (individual or in pack), W'Shape products, briefs and boxers, bra accessories, adhesive cups, hair accessories, perfumery and cosmetics, socks, stockings and earrings which have been unsealed, except for defective products.

- No changes, returns or withdrawal of products that are incomplete, damaged, deteriorated, stained or in any state that reasonably indicates that the product has been used. They will be returned to the customer as soon as possible.

- All products that are to be exchanged or returned must be properly packaged and with labels.

All orders are insured against theft and accidental damage whilst in transit from FG4 London to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your package is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged package.

FG4 London accepts Cash on delivery Visa, MasterCard credit cards, and Tamara.

SHIPPING

FG4 London charges a flat shipping rate of SAR 25 for all orders. For more information, please contact our customer service via email at support@fg4london.com or call our toll free number 800304133.

FG4 London Orders generally deliver the orders on the same day within Riyadh and between 1- 5 working days outside Riyadh from time of ordering (this may take a bit longer during sale periods, and special occasions) unless otherwise stated on the Site. Estimated delivery times are to be used as a guide only.

Yes, you can. Just enter the address you want to ship to in the shipping address fields at checkout.

FG4 London delivers to all Saudi Arabia.

AFTER-SALES

ISSUES WITH MY ORDER

To check the status of your order, go to 'My account'. Go to the 'My orders' section and you'll be able to see the status of all your orders. If you have any queries, please email our Customer Service department at support@fg4london.com or call us at 800 3041 888.

The number of items on sale are those estimated to be in stock at that given point in time. FG4 London will do everything in our power to supply all items ordered by all customers. However, certain cases may arise where, due to causes beyond FG London control like human errors or IT system incidents, we might be unable to provide an item(s) you ordered.

If an item is not available after an order has been placed, you will be duly notified via email or telephone or SMS. And you will be entitled to a partial or full cancellation of that order.

If you have any queries, please email our Customer Service department at support@fg4london.com or call us at 800 3041 888.

SECURITY

At www.fg4london.com, protecting your information is a top priority. We use special technology to provide you with a safe and secure shopping experience. All of the forms on our site are secured with SSL technology so your personal information stays safe. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers.

To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts.

With With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. Our server facilities are physically secured to protect against the loss, misuse or alteration of all data and information collected.

GIFT ORDER

You can send a gift directly to any person. Select the "Products" the recipient prefers, then add the recipient's address to the checkout page, login or continue as a guest and enter the address.