Refund & Return Policy

Returns

Returns are free on FG4 London. You may return an item within 14 days after receiving it. You will be refunded the full value of your purchase minus the shipping costs. In case of returning items in promotion (e.g Buy 2, get 1 Free), customer must return all items purchased so the order will be refunded. Please refer to our Returns policy for details.

Not Perrmitted Exchanges or Returns

-Exchanges are not permitted on FG4 London Customers need to return the original product and place a new order for their product of choice. 

- For hygiene reasons, earrings, jewelry, sunglasses, hair accessories, cosmetics, and underwear may not be refunded or exchanged at any time unless faulty.

- No returns or withdrawal of products that are incomplete, damaged, deteriorated, stained or in any state that reasonably indicates that the product has been used. They will be returned to the customer as soon as possible.

- All products that are to be returned must be properly packaged and with labels.

-Return of orders in stores is not available at the moment. We will inform you via email once that option is available. You have to create an account to receive any updates from us.

-In case of returning items in promotion (e.g Buy 2,get 1 Free), customer must return all items purchased in the promotion. If the customer returns one item only, the order will not be refunded.

Store Credit

We do not provide any cash refunds, if you wish to return an item, the price paid for your items will be returned to you via FG4 London store credit or as a credit card refund (if you paid for your items using a credit card). You can then use this credit to purchase a new size, colour or a totally different item altogether. This store credit is valid for one year from the date of return.

Store credit can not be exchanged for cash or transferred to any person's bank account. This is for the sole purpose of use on www.fg4london.com

Insurance and Delivery

All orders made on FG4 London are insured from the time of dispatch until they are delivered to your specified delivery address. We require a signature for all orders delivered at which point the goods are no longer the responsibility of FG4 London and that responsibility passes on to you.

Please note that FG4 London aims to deliver all orders within 1-5 working days and on the same day within Riyadh (this may take a bit longer during sale periods) unless otherwise stated on the Site. Estimated delivery times are to be used as a guide only. We are not responsible for any delays caused by the local customs clearance processes.